Help Desk

How to reach us

Email support@veilmoor-ofc.com and a member of our team replies within one business day.

To speed things up, include

  • Your order number
  • Photos, if an item arrived damaged
  • Your ZIP code, for delivery-date questions

Order changes

Write to us as soon as possible. Before the shipping label is printed we can update the address, add items or cancel. After that, changes usually aren't possible.

Setup tips

Rocky soil, windy yard, fog that won't hug the ground? Ask us — we set up our own haunts every fall.